Terms and Conditions for Man With Van Twickenham
These Terms and Conditions set out the basis on which Man With Van Twickenham provides removals, delivery, collection, transport, and related moving services to customers in the UK. By placing a booking, accepting a quotation, or allowing work to begin, the customer agrees to be bound by these terms. They are designed to create a fair and transparent agreement between the customer and the service provider, covering the booking process, payments, cancellations, liability, waste handling, and governing law. For the avoidance of doubt, references to the Company, we, us, or our refer to the service provider, while you or the customer refers to the person or organisation using the service.
These terms apply to all standard man and van services, including household moves, single-item transport, office relocation support, furniture collection, and similar vehicle-based carrying work. They also apply whether the service is booked by phone, email, online form, or any other approved method. If a separate written agreement or quotation contains specific service conditions, those special conditions will apply alongside these terms unless they conflict with mandatory law. In the event of a conflict, the more specific written agreement will generally take priority for that booking only.
By requesting a quotation or confirming a job, you warrant that all information provided is complete and accurate to the best of your knowledge. This includes pickup and delivery addresses, access restrictions, item descriptions, floor levels, parking limitations, time windows, and any special handling needs. Any omission or inaccuracy may affect the price, timing, equipment required, or the ability to complete the service safely. Man With Van Twickenham may refuse or revise a booking if the actual requirements differ materially from those described at the time of booking.
1. Booking Process
All bookings are subject to availability and are only confirmed once we have acknowledged acceptance of the job. A quotation, estimate, or discussion of likely charges does not in itself create a binding reservation unless and until the booking is confirmed by us. We may request further details before confirming a service, particularly where heavy items, multiple collection points, narrow access, or time-sensitive arrangements are involved. The booking process is intended to ensure the correct vehicle size, staffing, and handling arrangements are assigned to the job.
When making a booking for a man with van service in Twickenham, you must provide accurate and sufficient information to allow us to assess the work properly. This may include the number of items, approximate weights or dimensions, whether disassembly is required, whether there are stairs or lifts, and whether parking permits or loading access apply. If you ask us to attend a property but the actual work differs from the description, we may adjust the price, decline the work, or reschedule the service where necessary for safety or practicality.
Once a booking is accepted, it may still be subject to change if circumstances beyond our reasonable control arise, including vehicle breakdown, traffic disruption, weather events, accident, illness, or legal restrictions. While we will always aim to provide the service at the agreed time, any arrival estimate is approximate unless expressly agreed in writing as a fixed time. Twickenham man and van services often depend on road access, parking conditions, and loading speed, so punctuality may be affected by matters outside our control.
You are responsible for ensuring that the collection and delivery locations are accessible and safe for our staff and vehicle. This includes arranging any necessary permits, ensuring someone is present to authorise access, and making us aware of gates, coded entry systems, low bridges, restrictions on vehicle height or weight, and any unusual site conditions. If we are unable to start or complete the job because of access issues not disclosed at the time of booking, additional charges may apply or the booking may be treated as a cancellation by you.
2. Prices and Payments
Prices are usually based on factors such as duration, vehicle size, staffing, mileage, waiting time, number of stops, difficulty of access, and any additional services requested. Unless expressly stated otherwise, quoted prices are estimates based on the information supplied and may be revised if the actual work differs from the original description. Additional charges may also arise for congestion delays, parking costs, tolls, congestion charges, storage, packaging materials, dismantling, reassembly, waste handling, or extended waiting caused by the customer or third parties.
Payment terms will be specified at the time of booking or on the invoice. Unless otherwise agreed, payment is due immediately upon completion of the job. We may request a deposit, partial advance payment, or pre-authorisation before the service date, especially for larger jobs or where third-party costs are likely to be incurred. Man with van Twickenham prices are stated in good faith, but final charges may vary where work exceeds the scope originally agreed. If the price changes, we will explain the reason where reasonably possible.
We accept payment by the methods notified at booking, which may include bank transfer, card payment, or cash where agreed in advance. You must ensure that any payment is made in full and without deduction, set-off, or counterclaim unless required by law. Late payments may attract reasonable recovery costs, administrative charges, and statutory interest where applicable. Title to any goods sold or materials supplied by us does not pass until full payment has been received in cleared funds.
3. Cancellations, Amendments, and Delays
Cancellation requests should be made as soon as possible. If you cancel after a booking has been accepted, cancellation charges may apply based on the notice given, the stage of preparation, and any costs already incurred. Where a vehicle, crew, or specialist equipment has been reserved for your job, we may charge a reasonable cancellation fee to cover lost time and administration. If you fail to provide access, are not present when required, or are otherwise unable to proceed, this may be treated as a late cancellation or no-show.
You may request amendments to a booking, including changes to date, time, addresses, or service requirements. We will try to accommodate reasonable changes, but any amendment is subject to availability and may result in a revised price. In particular, changes that affect the duration, number of loads, vehicle type, or handling requirements may significantly alter the original quotation. For the avoidance of doubt, an accepted amendment does not waive our right to charge for work already completed or costs already incurred.
We may cancel or suspend a booking if it becomes unsafe, unlawful, impractical, or impossible to carry out the service. This includes circumstances where items are dangerous, the customer has misrepresented the nature of the goods, payment terms are not met, or site conditions create a health and safety risk. If we cancel for reasons within our control, we will usually refund any prepaid amount for the unused portion of the service. If delays occur due to events outside our reasonable control, we will not be liable for indirect loss arising from those delays, subject always to your statutory rights.
Liability for loss or damage is limited as set out in this section. We will exercise reasonable care and skill in providing the service, but we are not liable for damage caused by defective items, inadequate packaging, pre-existing faults, inherent weakness, normal wear and tear, or the customer’s failure to provide accurate information. Glass, mirrors, antiques, electronics, pianos, artwork, and other fragile or valuable items must be declared in advance so that appropriate precautions can be taken. If such items are not declared, we may decline liability to the extent permitted by law.
Where our negligence causes direct loss or damage, our liability will be limited to the lower of the reasonable repair cost, replacement cost, or the value of the affected item, subject to any caps stated in the quotation or additional insurance terms. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Nothing in these terms affects your statutory rights as a consumer, where applicable.
If you request that we move, dismantle, or reassemble items, you accept that some goods may not be suitable for repeated handling. We are not responsible for hidden defects or failures that become apparent during or after the move, unless caused by our proven negligence. Any claim for loss or damage must be notified within a reasonable time and, where possible, before items are moved from the delivery point. Failure to allow us a proper opportunity to inspect the issue may affect our ability to assess the claim fairly.
We shall not be liable for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or emotional distress, except where such exclusion is prohibited by law. If we lend equipment such as trolleys, blankets, straps, or tools, these remain our property and must be returned in reasonable condition, fair wear and tear excepted. Any misuse, loss, or deliberate damage to our equipment may be charged to you at a reasonable replacement or repair cost. Customers are also responsible for ensuring that goods handed over for transport are lawful to move and not subject to special restrictions.
4. Waste Regulations and Prohibited Items
Where a booking includes removal of waste, unwanted household items, or disposable materials, you must tell us in advance so that the service can be arranged in compliance with applicable waste regulations. We operate in accordance with the UK legal framework governing waste transfer, duty of care, and lawful disposal. If we collect waste, you agree to provide accurate descriptions of the materials involved and to cooperate with any documentation required to demonstrate lawful transfer and disposal. We may refuse to transport or dispose of waste if the material is improperly described, hazardous, or unsuitable for handling under our licence and procedures.
Customers must not place prohibited or hazardous items into our care without prior written agreement. This includes, without limitation, asbestos, chemicals, solvents, oils, gas bottles, clinical waste, paint thinners, explosives, firearms, batteries requiring specialist handling, and any item that is illegal to transport or dispose of under applicable law. If such items are discovered unexpectedly, we may stop the service, isolate the item where safe to do so, and request that you remove it at your own cost. Any additional charges arising from non-disclosure may be payable by you.
You remain responsible for confirming whether any load contains recyclable materials, confidential waste, or items requiring special treatment. Where we are asked to dispose of waste, ownership of the items passes only to the extent permitted by law and only for lawful disposal or recycling. We may issue or retain transfer notes, receipts, or disposal records where required. The customer acknowledges that unlawful waste disposal can lead to penalties for both the disposer and the carrier, and that accuracy and transparency are essential to compliance.
5. Customer Responsibilities
To ensure safe and efficient operation of the man with a van Twickenham service, you must make reasonable preparations before the agreed arrival time. This includes securing pets, protecting floors where appropriate, disconnecting appliances if required, emptying drawers or cabinets when necessary, and ensuring items are ready to load. You are responsible for any items that are not packed appropriately for transport unless we have expressly agreed to pack them. If special packing or wrapping is required, this should be disclosed during the booking process.
You must ensure that the goods to be moved are lawfully owned or that you have authority to arrange their transport. By booking the service, you confirm that you are entitled to instruct us to collect, move, store, or dispose of the items in question. You must not ask us to carry out any action that would breach the law, infringe third-party rights, or expose our staff to risk. If we reasonably believe a request is unlawful or unsafe, we may refuse to proceed without liability to you.
If our staff need to wait because items are not ready, access is delayed, or payment approval is outstanding, waiting time may be charged at the applicable rate. Likewise, if you ask for extra stops, additional labour, or service outside the original scope, the fee may be revised accordingly. We reserve the right to determine the safest method of loading and transport, including the order in which items are carried and whether certain goods should be separated for protection or stability.
Any complaints about the service should be raised promptly so that we can investigate and, where appropriate, remedy the issue. We may request photographs, item details, or reasonable access to inspect any alleged damage. If a complaint relates to a payment dispute, service delay, or damage claim, you agree to cooperate in good faith and to provide the information needed to assess the matter fairly. This process does not limit any rights you may have under consumer law, but it helps us resolve issues efficiently and proportionately.
6. Governing Law and General Provisions
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If any part of these terms is found to be unlawful, invalid, or unenforceable, that part shall be severed to the extent necessary, and the remaining provisions shall continue in full force and effect.
No failure or delay by us in enforcing any provision shall operate as a waiver of that provision or any other right. Any waiver must be in writing and signed by an authorised representative of the Company. These terms constitute the entire agreement between the parties in relation to the relevant booking, save for any expressly agreed written amendment. Man With Van Twickenham may update these terms from time to time, and the version in force at the time of booking will apply to that booking unless a mandatory legal change requires otherwise.
By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these terms. You also confirm that you have the authority to accept them on behalf of all persons with an interest in the goods, if applicable. We aim to provide a reliable, careful, and lawful service, and these terms are intended to support that aim by setting clear expectations for both parties. Thank you for choosing our service.